Maple
By: Maple Corporation
Modality: Secure Messaging, Video
Status: Validated
Verified date:
Validated date:
Product version: Version du produit : Version 4.11.24 | 1678744015 | v87 et supérieur
Verified Virtual Visits Solution Requirements version: 2.0
| Solution Provider Details | |
|---|---|
| Full Legal Name | Maple Corporation |
| Other operating name(s) | Maple |
| Address | 355 Adelaide Street West |
| Internet Home page | https://www.getmaple.ca/ |
| Year Business Started | 2015 |
| Accessibility Information | |
|---|---|
| Accessibility Report | Maple Multi-Year Accessibility Plan |
| Supported Features | Avoids using colour alone to convey meaning (example: uses symbols to show out of range results, not just red-coloured text), Font resizer, Keyboard accessibility, Screen reader support |
| Third Party Information | |
|---|---|
| Third party video product vendor | Twilio Inc. |
Recommended Requirements
Vendors need to meet all mandatory requirements in the standard to become Verified. Recommended requirements are additional requirements that health service providers may find beneficial for their clinical practices. Below is a list of recommended requirements that this solution meets. Recommended requirements are based solely on vendor’s information provided to Ontario Health and not verified or validated by Ontario Health.
2.1.11: Provide seamless integration with Point of Service systems
Stand-alone solutions should demonstrate seamless integration, which should include elements such as;
- Single sign-on with PoS login credentials
- Receiving patient context (identification) information from PoS systems
- Automatically sending clinical information to PoS patient records as discreet data
- Sending virtual visit notifications to the PoS
- Calendar information
2.1.12: Support identification of virtual visits eligible for claims submission
Solutions should not automatically trigger claims submission for all completed virtual visits.
Solutions can assist clinicians to identify virtual visits that are eligible for claims (e.g., offering a “billable” vs “nonbillable” flag).
2.1.14: Support distribution of patient surveys
Virtual visit solutions will allow providers to send surveys to patients in order to:
- Administer certain types of clinical questionnaires prior to an encounter (e.g., relating to mental health, child development, post-operative care)
- Support quality improvement efforts and patient experience reporting (e.g., at the end of a virtual care encounter)
2.1.15: Provide ability for virtual visit information to be shared with patients and their caregivers
2.1.16: Enable verification of provider identity using a provincial identity management service
Solutions should integrate with provincial provider identity and access management services and Ontario Identity Access Management (ONEID) using latest standards (e.g., OAuth).
Once available, solutions should integrate with the provincial patient digital Identity Authentication and Authorization (IAA) services.
Future versions of the standard will provide further guidance.
2.1.17: Will support Canadian English and Canadian French languages
Solutions will support Canada’s official languages of English and French. Clinicians should be able to use (read, write, and edit) information in the chosen language.
The Solution Provider’s website can also be read in chosen language, including but not limited to training materials and release notes.
2.1.18: Enable verification of clinician identity using multi-factor authentication
Clinicians should authenticate using more than one piece of evidence to access the solution (2FA).
Examples:
- FOB + PIN
- Password + Security question
- Password + Authentication app
- Authenticator + SMS/Phone call
2.1.9: Manage patient agreements for virtual visit services
Solutions should allow clinicians to send and receive patient agreements and other educational materials relating to virtual services.
3.2.10: Enable a virtual waiting room
Solutions may allow clinicians to enable a waiting room. This allows clinicians to control when participant(s) join the synchronous video event.
3.2.11: Enable clinicians to export a secure calendar entry and URL for a scheduled video visit
Solutions should enable a scheduled video visit to be integrated into the external calendaring systems of other clinicians (e.g., HIS, EMR, Outlook).
3.2.12: Provide a visual indicator of poor call quality to all participants in an ongoing video virtual visit event
3.2.13: Provide an audio-only option
An audio visit may be an acceptable alternative if insufficient bandwidth is available to support a video visit.
3.2.14: Provide the ability to switch audio and/or video inputs (USB peripherals) during an active video visit
Solutions should allow different audio and video sources to be used during an event. For example, the clinician could use a standard webcam and a hand-held exam camera in the same event.
3.2.15: Provide additional data for operational statistics and information
This data could include:
- Negotiated media codecs
- Role of each participant (host, guest) in the event.
- Performance data such as packet loss, jitter.
A common issue that would require investigation is degraded video and audio during a video visit.
3.2.16: Enable a videoconferencing endpoint to be added to a video visit using a dialing alias
H.323 ID, E.164 or SIP URI.
3.2.17: Provide equipment and connectivity testing
Solutions will allow patients and caregivers to perform equipment (i.e., audio and/or video) and connectivity tests (i.e., Wi-Fi) and send reports to clinics prior to virtual visits.
3.2.18: Enable patient to save a virtual visit calendar entry and URL to their virtual calendar application
Solutions will enable patients to import a scheduled event into their calendaring systems (e.g., Google calendar, iCal, Outlook, etc.). Solutions will enable patients to forward a scheduled event to caregivers to participate in the event.
3.3.1: Enable clinicians to import and launch a video visit from a secured iCalendar data source
Enables health care organizations and clinicians to launch a secure video visit.
3.3.2: Enable clinicians to support an interoperable video visit with sites using codec-based videoconferencing systems and peripheral devices
Supported Interoperability Protocols:
H.323, SIP, WebRTC
Audio Protocols:
G.711(a/µ), G.719, G.722, G.722.1, G.722.1 Annex C, Siren7™, Siren14™, G.729, G.729A, G.729B, Opus, MPEG-4 AAC-LD, Speex, SILK, AAC-LC
Video Codecs:
H.261, H.263, H.263++, H.264 (Constrained Baseline Profile, Baseline Profile and High Profile), H.264 SVC (UCIF Profiles 0, 1)
VP8, VP9
Content Sharing:
H.239 (for H.323)
BFCP (for SIP)
VP8, VP9 (for WebRTC high framerate)
Firewall Traversal:
H323 – H.460.17, H.460.18, H.460.19
SIP/WebRTC: STUN, TURN, ICE
4.2.12: Provide a read receipt for messages that can be filtered
Physicians participating in the provincial pilot identified this feature as important in order to confirm that medical advice has been received before a visit can be completed.
4.2.9: Separate clinical and administrative messages
Clinician experience and efficiency can be improved by creating separate inboxes (groups) for administrative versus clinical messages.
5.2.1: Therapeutic Area of Care
Area of Practice.
5.2.2: Name of Regulatory College
5.2.3: Professional Registration Number
5.2.4: Clinical Provider Location (Event Host)
IP Address.
5.2.5: Participant Location (participants)
IP Address.
5.2.6: Participant Location (patient)
IP Address.
5.2.8: Event Outcome
2.1.11: Provide seamless integration with Point of Service systems
Stand-alone solutions should demonstrate seamless integration, which should include elements such as;
- Single sign-on with PoS login credentials
- Receiving patient context (identification) information from PoS systems
- Automatically sending clinical information to PoS patient records as discreet data
- Sending virtual visit notifications to the PoS
- Calendar information
2.1.12: Support identification of virtual visits eligible for claims submission
Solutions should not automatically trigger claims submission for all completed virtual visits.
Solutions can assist clinicians to identify virtual visits that are eligible for claims (e.g., offering a “billable” vs “nonbillable” flag).
2.1.14: Support distribution of patient surveys
Virtual visit solutions will allow providers to send surveys to patients in order to:
- Administer certain types of clinical questionnaires prior to an encounter (e.g., relating to mental health, child development, post-operative care)
- Support quality improvement efforts and patient experience reporting (e.g., at the end of a virtual care encounter)
2.1.15: Provide ability for virtual visit information to be shared with patients and their caregivers
2.1.16: Enable verification of provider identity using a provincial identity management service
Solutions should integrate with provincial provider identity and access management services and Ontario Identity Access Management (ONEID) using latest standards (e.g., OAuth).
Once available, solutions should integrate with the provincial patient digital Identity Authentication and Authorization (IAA) services.
Future versions of the standard will provide further guidance.
2.1.17: Will support Canadian English and Canadian French languages
Solutions will support Canada’s official languages of English and French. Clinicians should be able to use (read, write, and edit) information in the chosen language.
The Solution Provider’s website can also be read in chosen language, including but not limited to training materials and release notes.
2.1.18: Enable verification of clinician identity using multi-factor authentication
Clinicians should authenticate using more than one piece of evidence to access the solution (2FA).
Examples:
- FOB + PIN
- Password + Security question
- Password + Authentication app
- Authenticator + SMS/Phone call
2.1.9: Manage patient agreements for virtual visit services
Solutions should allow clinicians to send and receive patient agreements and other educational materials relating to virtual services.
3.2.10: Enable a virtual waiting room
Solutions may allow clinicians to enable a waiting room. This allows clinicians to control when participant(s) join the synchronous video event.
3.2.11: Enable clinicians to export a secure calendar entry and URL for a scheduled video visit
Solutions should enable a scheduled video visit to be integrated into the external calendaring systems of other clinicians (e.g., HIS, EMR, Outlook).
3.2.12: Provide a visual indicator of poor call quality to all participants in an ongoing video virtual visit event
3.2.13: Provide an audio-only option
An audio visit may be an acceptable alternative if insufficient bandwidth is available to support a video visit.
3.2.14: Provide the ability to switch audio and/or video inputs (USB peripherals) during an active video visit
Solutions should allow different audio and video sources to be used during an event. For example, the clinician could use a standard webcam and a hand-held exam camera in the same event.
3.2.15: Provide additional data for operational statistics and information
This data could include:
- Negotiated media codecs
- Role of each participant (host, guest) in the event.
- Performance data such as packet loss, jitter.
A common issue that would require investigation is degraded video and audio during a video visit.
3.2.16: Enable a videoconferencing endpoint to be added to a video visit using a dialing alias
H.323 ID, E.164 or SIP URI.
3.2.17: Provide equipment and connectivity testing
Solutions will allow patients and caregivers to perform equipment (i.e., audio and/or video) and connectivity tests (i.e., Wi-Fi) and send reports to clinics prior to virtual visits.
3.2.18: Enable patient to save a virtual visit calendar entry and URL to their virtual calendar application
Solutions will enable patients to import a scheduled event into their calendaring systems (e.g., Google calendar, iCal, Outlook, etc.). Solutions will enable patients to forward a scheduled event to caregivers to participate in the event.
3.3.1: Enable clinicians to import and launch a video visit from a secured iCalendar data source
Enables health care organizations and clinicians to launch a secure video visit.
3.3.2: Enable clinicians to support an interoperable video visit with sites using codec-based videoconferencing systems and peripheral devices
Supported Interoperability Protocols:
H.323, SIP, WebRTC
Audio Protocols:
G.711(a/µ), G.719, G.722, G.722.1, G.722.1 Annex C, Siren7™, Siren14™, G.729, G.729A, G.729B, Opus, MPEG-4 AAC-LD, Speex, SILK, AAC-LC
Video Codecs:
H.261, H.263, H.263++, H.264 (Constrained Baseline Profile, Baseline Profile and High Profile), H.264 SVC (UCIF Profiles 0, 1)
VP8, VP9
Content Sharing:
H.239 (for H.323)
BFCP (for SIP)
VP8, VP9 (for WebRTC high framerate)
Firewall Traversal:
H323 – H.460.17, H.460.18, H.460.19
SIP/WebRTC: STUN, TURN, ICE
4.2.12: Provide a read receipt for messages that can be filtered
Physicians participating in the provincial pilot identified this feature as important in order to confirm that medical advice has been received before a visit can be completed.
4.2.9: Separate clinical and administrative messages
Clinician experience and efficiency can be improved by creating separate inboxes (groups) for administrative versus clinical messages.
5.2.1: Therapeutic Area of Care
Area of Practice.
5.2.2: Name of Regulatory College
5.2.3: Professional Registration Number
5.2.4: Clinical Provider Location (Event Host)
IP Address.
5.2.5: Participant Location (participants)
IP Address.
5.2.6: Participant Location (patient)
IP Address.