PocketMD

2.1.12: Support identification of virtual visits eligible for claims submission

Solutions should not automatically trigger claims submission for all completed virtual visits.

Solutions can assist clinicians to identify virtual visits that are eligible for claims (e.g., offering a “billable” vs “nonbillable” flag).

2.1.13: Provide automated verification of patient's Ontario Health Insurance Plan (OHIP) number

Automated OHIP verification can assist clinicians from a claims and medico-legal perspective. It can also make patient registration processes more efficient.

Solutions should verify that the 10-digit OHIP number format is valid.

Solutions can also:

• Verify that number is associated with the patient by matching with registration details
• Verify that the patient’s OHIP number is valid through MOHLTC Health Card Validation (HCV)

2.1.15: Provide ability for virtual visit information to be shared with patients and their caregivers

2.1.18: Enable verification of clinician identity using multi-factor authentication

Clinicians should authenticate using more than one piece of evidence to access the solution (2FA).

Examples:

• FOB + PIN
• Password + Security question
• Password + Authentication app
• Authenticator + SMS/Phone call

2.1.9: Manage patient agreements for virtual visit services

Solutions should allow clinicians to send and receive patient agreements and other educational materials relating to virtual services.

3.2.10: Enable a virtual waiting room

Solutions may allow clinicians to enable a waiting room. This allows clinicians to control when participant(s) join the synchronous video event.

5.2.8: Event Outcome