Savience Virtual Consultations

2.1.10: Meets Web Content Accessibility Guidelines (WCAG) 2.0 Level AA requirements or higher

Solutions should have web and user interfaces that provide accessibility to Ontarians with disabilities; and comply with the Accessibility for Ontarians with Disabilities Act (AODA).

2.1.12: Support identification of virtual visits eligible for claims submission

Solutions should not automatically trigger claims submission for all completed virtual visits.

Solutions can assist clinicians to identify virtual visits that are eligible for claims (e.g., offering a “billable” vs “nonbillable” flag).

2.1.14: Support distribution of patient surveys

Virtual visit solutions will allow providers to send surveys to patients in order to: 

• Administer certain types of clinical questionnaires prior to an encounter (e.g., relating to mental health, child development, post-operative care)
• Support quality improvement efforts and patient experience reporting (e.g., at the end of a virtual care encounter)

2.1.15: Provide ability for virtual visit information to be shared with patients and their caregivers

2.1.16: Enable verification of provider identity using a provincial identity management service

Solutions should integrate with provincial provider identity and access management services and Ontario Identity Access Management (ONEID) using latest standards (e.g., OAuth).

Once available, solutions should integrate with the provincial patient digital Identity Authentication and Authorization (IAA) services.

Future versions of the standard will provide further guidance.

3.2.10: Enable a virtual waiting room

Solutions may allow clinicians to enable a waiting room. This allows clinicians to control when participant(s) join the synchronous video event.

3.2.12: Provide a visual indicator of poor call quality to all participants in an ongoing video virtual visit event

3.2.13: Provide an audio-only option

An audio visit may be an acceptable alternative if insufficient bandwidth is available to support a video visit.

3.2.14: Provide the ability to switch audio and/or video inputs (USB peripherals) during an active video visit

Solutions should allow different audio and video sources to be used during an event. For example, the clinician could use a standard webcam and a hand-held exam camera in the same event.

3.2.15: Provide additional data for operational statistics and information

This data could include:

• Negotiated media codecs
• Role of each participant (host, guest) in the event.
• Performance data such as packet loss, jitter.

A common issue that would require investigation is degraded video and audio during a video visit.

3.2.16: Enable a videoconferencing endpoint to be added to a video visit using a dialing alias

H.323 ID, E.164 or SIP URI.

3.2.17: Provide equipment and connectivity testing

Solutions will allow patients and caregivers to perform equipment (i.e., audio and/or video) and connectivity tests (i.e., Wi-Fi) and send reports to clinics prior to virtual visits.

3.2.18: Enable patient to save a virtual visit calendar entry and URL to their virtual calendar application

Solutions will enable patients to import a scheduled event into their calendaring systems (e.g., Google calendar, iCal, Outlook, etc.). Solutions will enable patients to forward a scheduled event to caregivers to participate in the event.

5.2.4: Clinical Provider Location (Event Host)

IP Address.

5.2.7: Participant Identification (patient)

Participant's name, date of birth, gender, and unique identifier i.e., Health card number

5.2.8: Event Outcome