Solo Virtual Care Platform

2.1.11: Provide seamless integration with Point of Service systems

Stand-alone solutions should demonstrate seamless integration, which should include elements such as;

• Single sign-on with PoS login credentials
• Receiving patient context (identification) information from PoS systems
• Automatically sending clinical information to PoS patient records as discreet data
• Sending virtual visit notifications to the PoS
• Calendar information

2.1.12: Support identification of virtual visits eligible for claims submission

Solutions should not automatically trigger claims submission for all completed virtual visits.

Solutions can assist clinicians to identify virtual visits that are eligible for claims (e.g., offering a “billable” vs “nonbillable” flag).

2.1.14: Support distribution of patient surveys

Virtual visit solutions will allow providers to send surveys to patients in order to: 

• Administer certain types of clinical questionnaires prior to an encounter (e.g., relating to mental health, child development, post-operative care)
• Support quality improvement efforts and patient experience reporting (e.g., at the end of a virtual care encounter)

2.1.16: Enable verification of provider identity using a provincial identity management service

Solutions should integrate with provincial provider identity and access management services and Ontario Identity Access Management (ONEID) using latest standards (e.g., OAuth).

Once available, solutions should integrate with the provincial patient digital Identity Authentication and Authorization (IAA) services.

Future versions of the standard will provide further guidance.

2.1.17: Will support Canadian English and Canadian French languages

Solutions will support Canada’s official languages of English and French. Clinicians should be able to use (read, write, and edit) information in the chosen language.

The Solution Provider’s website can also be read in chosen language, including but not limited to training materials and release notes.

2.1.18: Enable verification of clinician identity using multi-factor authentication

Clinicians should authenticate using more than one piece of evidence to access the solution (2FA).

Examples:

• FOB + PIN
• Password + Security question
• Password + Authentication app
• Authenticator + SMS/Phone call

3.2.10: Enable a virtual waiting room

Solutions may allow clinicians to enable a waiting room. This allows clinicians to control when participant(s) join the synchronous video event.

3.2.12: Provide a visual indicator of poor call quality to all participants in an ongoing video virtual visit event

3.2.13: Provide an audio-only option

An audio visit may be an acceptable alternative if insufficient bandwidth is available to support a video visit.

3.2.14: Provide the ability to switch audio and/or video inputs (USB peripherals) during an active video visit

Solutions should allow different audio and video sources to be used during an event. For example, the clinician could use a standard webcam and a hand-held exam camera in the same event.

3.2.15: Provide additional data for operational statistics and information

This data could include:

• Negotiated media codecs
• Role of each participant (host, guest) in the event.
• Performance data such as packet loss, jitter.

A common issue that would require investigation is degraded video and audio during a video visit.

3.2.17: Provide equipment and connectivity testing

Solutions will allow patients and caregivers to perform equipment (i.e., audio and/or video) and connectivity tests (i.e., Wi-Fi) and send reports to clinics prior to virtual visits.

3.3.2: Enable clinicians to support an interoperable video visit with sites using codec-based videoconferencing systems and peripheral devices

Supported Interoperability Protocols:
H.323, SIP, WebRTC

Audio Protocols:
G.711(a/µ), G.719, G.722, G.722.1, G.722.1 Annex C, Siren7™, Siren14™, G.729, G.729A, G.729B, Opus, MPEG-4 AAC-LD, Speex, SILK, AAC-LC

Video Codecs:
H.261, H.263, H.263++, H.264 (Constrained Baseline Profile, Baseline Profile and High Profile), H.264 SVC (UCIF Profiles 0, 1)
VP8, VP9

Content Sharing:
H.239 (for H.323)
BFCP (for SIP)
VP8, VP9 (for WebRTC high framerate)

Firewall Traversal:
H323 – H.460.17, H.460.18, H.460.19
SIP/WebRTC: STUN, TURN, ICE

5.2.1: Therapeutic Area of Care

Area of Practice.

5.2.4: Clinical Provider Location (Event Host)

IP Address.

5.2.5: Participant Location (participants)

IP Address.

5.2.6: Participant Location (patient)

IP Address.

5.2.7: Participant Identification (patient)

Participant's name, date of birth, gender, and unique identifier i.e., Health card number

5.2.8: Event Outcome