WelTel Health

2.1.11: Provide seamless integration with Point of Service systems

Stand-alone solutions should demonstrate seamless integration, which should include elements such as;

• Single sign-on with PoS login credentials
• Receiving patient context (identification) information from PoS systems
• Automatically sending clinical information to PoS patient records as discreet data
• Sending virtual visit notifications to the PoS
• Calendar information

2.1.12: Support identification of virtual visits eligible for claims submission

Solutions should not automatically trigger claims submission for all completed virtual visits.

Solutions can assist clinicians to identify virtual visits that are eligible for claims (e.g., offering a “billable” vs “nonbillable” flag).

2.1.14: Support distribution of patient surveys

Virtual visit solutions will allow providers to send surveys to patients in order to: 

• Administer certain types of clinical questionnaires prior to an encounter (e.g., relating to mental health, child development, post-operative care)
• Support quality improvement efforts and patient experience reporting (e.g., at the end of a virtual care encounter)

2.1.15: Provide ability for virtual visit information to be shared with patients and their caregivers

2.1.16: Enable verification of provider identity using a provincial identity management service

Solutions should integrate with provincial provider identity and access management services and Ontario Identity Access Management (ONEID) using latest standards (e.g., OAuth).

Once available, solutions should integrate with the provincial patient digital Identity Authentication and Authorization (IAA) services.

Future versions of the standard will provide further guidance.

2.1.17: Will support Canadian English and Canadian French languages

Solutions will support Canada’s official languages of English and French. Clinicians should be able to use (read, write, and edit) information in the chosen language.

The Solution Provider’s website can also be read in chosen language, including but not limited to training materials and release notes.

2.1.18: Enable verification of clinician identity using multi-factor authentication

Clinicians should authenticate using more than one piece of evidence to access the solution (2FA).

Examples:

• FOB + PIN
• Password + Security question
• Password + Authentication app
• Authenticator + SMS/Phone call

2.1.9: Manage patient agreements for virtual visit services

Solutions should allow clinicians to send and receive patient agreements and other educational materials relating to virtual services.

5.2.1: Therapeutic Area of Care

Area of Practice.

5.2.3: Professional Registration Number

5.2.4: Clinical Provider Location (Event Host)

IP Address.

5.2.5: Participant Location (participants)

IP Address.

5.2.6: Participant Location (patient)

IP Address.

5.2.7: Participant Identification (patient)

Participant's name, date of birth, gender, and unique identifier i.e., Health card number

5.2.8: Event Outcome